Terms and Conditions for VividLuis

Effective Date: January 3, 2025

Welcome to VividLuis! By using our website, services, and products, you agree to comply with the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using the VividLuis website (the “Site”) and its services, including the purchase of products, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use the Site.

2. Changes to Terms

VividLuis reserves the right to update or modify these Terms and Conditions at any time, without prior notice. Any changes will be posted on this page, and the revised terms will take effect immediately upon being posted. We encourage you to review these terms periodically to stay informed of any updates.

3. Eligibility

By using the Site, you confirm that you are at least 18 years of age or have the consent of a parent or guardian. You must have the legal capacity to enter into binding contracts and abide by the terms set forth herein.

4. Product Information

VividLuis strives to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy, completeness, or reliability of this information. We reserve the right to correct any errors, omissions, or inaccuracies and to update or modify product information at our discretion without prior notice.

5. Order Acceptance and Payment

  • Order Confirmation: All orders placed on VividLuis.com are subject to acceptance. Upon receiving an order, we will send you an order confirmation email. This email confirms that we have received your order; however, it does not guarantee acceptance.

  • Payment: Payments are processed through secure payment gateways, including credit and debit cards, PayPal, and other payment methods. By submitting your order, you authorize us to charge the specified amount to your selected payment method.

  • Cancellation: If you wish to cancel an order, please contact us immediately at info@vividluis.com. Orders can only be canceled before they are shipped. Once an order is shipped, it cannot be canceled and must be returned following our return policy.

6. Shipping and Delivery

  • Shipping Times: Delivery times depend on the shipping method chosen during checkout and the destination. Please note that delays may occur due to high demand, holidays, or shipping carrier issues.

  • Shipping Charges: Shipping fees are calculated at checkout based on the shipping method and destination. Any applicable taxes or customs fees for international shipments are the responsibility of the customer.

  • Risk of Loss: All products purchased from VividLuis are shipped according to our shipping carrier’s terms. Once the product is in the carrier’s possession, the risk of loss or damage is transferred to you.

7. Returns and Refunds

  • Returns: We accept returns within a specified period from the date of purchase, as outlined in our Refund and Returns Policy. Products must be in their original condition, unused, and with the original packaging intact.

  • Refunds: Refunds will be issued based on the original payment method. The amount refunded may be subject to a restocking fee, depending on the product and the reason for the return.

8. User Account

To make purchases on VividLuis.com, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to maintain the confidentiality of your account credentials. You are responsible for all activities that occur under your account.

9. Prohibited Uses

You agree not to:

  • Use the Site for any unlawful purpose or in violation of any applicable laws or regulations.
  • Engage in any activity that disrupts, damages, or impairs the functionality of the Site or our services.
  • Attempt to access or interfere with any systems or data that do not belong to you.
  • Use any automated means (such as bots, scrapers, or spiders) to access or collect data from the Site.

10. Intellectual Property

All content on VividLuis.com, including but not limited to logos, trademarks, text, images, and product descriptions, is the property of VividLuis and protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from the Site without our express written permission.

11. Limitation of Liability

To the fullest extent permitted by law, VividLuis is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or the products purchased, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amount paid by you for the products that are the subject of the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless VividLuis, its affiliates, employees, agents, and partners from any claims, losses, damages, liabilities, or expenses (including legal fees) arising out of your use of the Site or violation of these terms.

13. Privacy

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Site, you consent to the practices described in the Privacy Policy.

14. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States and the state of Virginia, without regard to its conflict of laws principles. Any disputes arising from these terms or your use of the Site shall be resolved through binding arbitration, and you consent to the exclusive jurisdiction of the courts located in Virginia for such disputes.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@vividluis.com
Phone: (540) 341-7712
Address: 6179 Beach Rd, Midland, Virginia

By using the VividLuis website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing VividLuis!