Sales Policy for VividLuis

Effective Date: January 3, 2025

Welcome to VividLuis! We are dedicated to providing our customers with high-quality fishing gear and excellent service. Below, you will find our detailed sales policy that outlines important terms and conditions regarding your purchase experience with us.

1. Product Availability and Pricing

  • Product Availability: While we strive to ensure that all items listed on our website are in stock, product availability may fluctuate. In the event that an item becomes out of stock or unavailable after your purchase, we will notify you as soon as possible and offer a refund or replacement.

  • Pricing: All prices on our website are listed in U.S. Dollars (USD). Prices are subject to change without notice, and we reserve the right to adjust prices at any time. However, once you place an order, the price at the time of purchase will be honored.

  • Sales Tax: Sales tax will be applied to orders based on the shipping address and in accordance with applicable state laws. You will be able to see the total tax amount before completing your order during the checkout process.

2. Order Processing

  • Order Confirmation: After placing an order with us, you will receive an order confirmation email. This confirms that we have received your order, and it will include details such as your order number, the items purchased, and your billing/shipping information.

  • Order Processing Time: Orders are typically processed within 1-3 business days. Please note that during peak times or holidays, processing times may be longer. We will notify you if there is a delay.

  • Shipping Information: Once your order has been processed, we will ship it to the address provided during checkout. We offer various shipping options, including standard, expedited, and international shipping (if applicable). Shipping costs will be calculated at checkout based on the shipping method and destination.

3. Payment Methods

  • Accepted Payment Methods: We accept the following payment methods for purchases:
    • Credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay (if applicable)
    • Google Pay (if applicable)
  • Payment Security: VividLuis uses secure encryption methods to protect your payment information. All transactions are processed through a secure payment gateway to ensure the safety and confidentiality of your financial data.

4. Discounts and Promotions

  • Promotions and Coupons: From time to time, VividLuis may offer discounts, promotional codes, or limited-time offers. To redeem a discount or promotion, enter the appropriate code during the checkout process. Only one discount or promotion can be applied per order, and discounts are not valid on previous purchases.

  • Eligibility: Discounts or promotions are subject to availability and may have specific terms, such as minimum purchase amounts, exclusions, or expiration dates. Always check the terms and conditions of the promotion before applying a code to your order.

5. Order Cancellations

  • Cancellation Policy: If you need to cancel your order, please contact us as soon as possible via info@vividluis.com. Orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled and you will need to follow our return procedure to return the item.

6. Shipping and Delivery

  • Shipping Times: The shipping time depends on the shipping method chosen during checkout and the destination. Delivery times may vary depending on the location, shipping carrier, and other factors. Please refer to the estimated delivery times provided during checkout.

  • Shipping Charges: Shipping charges will be calculated based on the destination and the shipping method selected during checkout. We offer various shipping options, including standard and expedited shipping. Free shipping promotions may apply during specific promotions or for qualifying orders.

  • International Shipping: We currently offer international shipping to selected countries. If you are shipping outside the United States, please be aware that customs duties, taxes, and import fees may apply, and these are the responsibility of the customer.

7. Customer Support

  • Customer Inquiries: If you have any questions about your order, products, or our policies, please do not hesitate to contact us at info@vividluis.com or call us at (540) 341-7712. Our customer service team is available during business hours to assist you with any inquiries.

  • Support Hours: Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM EST. We will respond to all inquiries as promptly as possible.

8. Policy Changes

  • Sales Policy Updates: VividLuis reserves the right to update or modify this sales policy at any time. Any changes to our sales policy will be posted on this page with an updated effective date. We recommend reviewing this page periodically to stay informed of any changes.

9. Limitation of Liability

  • Limitation of Liability: VividLuis is not liable for any indirect, incidental, special, or consequential damages that may result from the use or inability to use our products or services. Our liability for any claims related to the sale of products is limited to the amount paid by the customer for the product that gave rise to the claim.

By making a purchase from VividLuis, you agree to adhere to the terms outlined in this Sales Policy. We value your business and are committed to providing you with the highest level of customer satisfaction. Thank you for choosing us for your fishing gear needs!