Shipping Policy

Effective Date: January 3, 2025
Last Updated: January 3, 2025

Thank you for shopping at VividLuis! We are committed to delivering your orders promptly and efficiently. This Shipping Policy explains our shipping terms, rates, and delivery timelines.

1. Shipping Locations

We currently ship to the following regions:

  • United States: All 50 states, including Alaska and Hawaii
  • International Shipping: Select countries (please check availability at checkout)

If your location is not listed, feel free to contact us for assistance.

2. Processing Times

  • Order Processing: Orders are processed within 1-3 business days after payment is confirmed.
  • Business Days: Monday through Friday, excluding holidays.
  • Custom or Bulk Orders: May require additional processing time.

You will receive a confirmation email once your order is shipped, including tracking information.

3. Shipping Methods and Rates

Shipping costs are calculated based on your location, order size, and shipping method selected at checkout.
We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Overnight Shipping: Delivery within 1 business day (orders must be placed before 12 PM EST).

Note: International shipping times may vary based on destination and customs processing.

4. Free Shipping

We offer free standard shipping on domestic orders over $75.

  • Free shipping promotions may apply during specific sales events.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

6. International Shipping

For international orders:

  • Delivery times may vary based on the destination country.
  • Customers are responsible for any customs duties, taxes, or fees required by their country.

7. Delays and Issues

While we strive to meet delivery timelines, delays may occur due to:

  • Weather conditions
  • Carrier service disruptions
  • Customs clearance for international shipments

If your package is delayed or lost, please contact us for assistance.

8. Incorrect Address

It is the customer’s responsibility to ensure the shipping address is correct.

  • If an incorrect address is provided, we are not liable for lost or undelivered packages.
  • Contact us immediately at info@vividluis.com if you need to update your address after placing an order.

9. Contact Us

If you have any questions or concerns about shipping, please contact us:

By placing an order on VividLuis, you agree to this Shipping Policy. We appreciate your trust and look forward to providing you with top-quality fishing gear.