Privacy Policy for VividLuis

Effective Date: January 3, 2025

At VividLuis, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data. By using our website, vividluis.com, you agree to the terms and conditions set forth in this policy.

1. Information We Collect

We collect personal information that you provide to us when you make a purchase, sign up for our newsletter, or contact our customer support team. The types of information we may collect include:

  • Personal Identifiable Information (PII): Name, address, email address, phone number, and payment information.
  • Non-personal Identifiable Information (Non-PII): IP address, browser type, operating system, and browsing behavior on our website.
  • Payment Information: Credit card or other payment details are processed through secure third-party payment processors. We do not store your payment information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: We use your personal information to process and fulfill your orders, including shipping, billing, and customer support.
  • To Improve Customer Experience: We may use your information to personalize your experience on our website, improve our products and services, and respond to customer service inquiries.
  • To Communicate with You: We may send you marketing communications, promotions, or updates about our products and services. You can opt-out of marketing emails at any time.
  • To Comply with Legal Obligations: We may need to use your personal information to comply with applicable laws, regulations, and legal processes.

3. Data Security

We take data security seriously and implement various technical and organizational measures to protect your personal information. Our website uses SSL encryption to secure sensitive information during transactions. We work with trusted third-party partners for payment processing, but we do not store your payment details on our servers.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and provide a personalized browsing experience. You can choose to disable cookies in your browser settings, but this may affect certain functionalities on our website.

5. Third-Party Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our website, process payments, and fulfill orders. These third-party providers are required to protect your information and only use it for the purposes for which it was provided.

6. Your Choices and Rights

  • Access and Update Your Information: You have the right to access, correct, or delete your personal information. You can update your account details by logging into your account on our website.
  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can unsubscribe by following the link at the bottom of our emails.
  • Data Deletion: If you wish to delete your account and all personal information associated with it, please contact our customer service team at info@vividluis.com.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised policy on this page with the date of the latest revision. Please review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

By using our website, you acknowledge that you have read and understood this Privacy Policy.