Refund and Returns Policy for VividLuis

Effective Date: January 3, 2025

At VividLuis, we aim to ensure your complete satisfaction with every purchase you make. Our refund and return policy is designed to provide you with a straightforward and easy process in the event you need to return or exchange an item. Please read the detailed guidelines below regarding our policy.

1. Returns

  • Eligibility: We accept returns within 30 days of the receipt of your order. To qualify for a return, the product must be unused, in the same condition that it was received, and in its original packaging with all tags and accessories intact. All returns must include a proof of purchase (e.g., order number, receipt).

  • Non-returnable Items: The following products are not eligible for return:

    • Gift cards
    • Sale items (unless specified otherwise)
    • Items marked as final sale
    • Products that have been opened, damaged, or altered by the customer

  • Return Process: To initiate a return, please reach out to us at info@vividluis.com. Be sure to include your order number, the item you wish to return, and a brief explanation for the return. Upon approval, we will provide you with the necessary instructions on how to return the item(s). Please ensure that the item is securely packed to avoid damage during transit. You are responsible for the return shipping fees unless the product is defective or an error occurred on our part.

2. Refunds

  • Refund Process: After receiving your returned item, our team will inspect it to confirm that it meets our return criteria. Once approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 3-5 business days for the refund to reflect in your account, depending on your bank or payment provider.

  • Partial Refunds: In some instances, we may issue a partial refund if the returned item is not in its original condition, is damaged, or missing parts. Shipping fees are non-refundable unless the return is due to a defective product or an error made on our part (e.g., shipping the wrong item). Additionally, any promotional discounts or offers that were applied to the order will be considered in the refund amount.

  • Payment Method: If you paid by credit card, the refund will be credited to the same card used for the original purchase. If you paid through an alternative payment method, we will issue the refund to the same account.

3. Exchanges

  • Exchanges: If you’d like to exchange an item for a different size, color, or another product, please follow our return process for the original item and place a new order for the replacement. Unfortunately, we are unable to offer direct exchanges at this time.

4. Defective or Damaged Items

  • Defective or Damaged Goods: If you receive an item that is defective, damaged, or incorrectly shipped, please notify us immediately at info@vividluis.com with your order number and provide clear photos of the item and the damage or defect. Once we confirm the issue, we will either send you a replacement at no additional cost or offer a full refund, including any shipping charges.

  • Incorrect Items: If you received an incorrect item, please contact us within 7 days of receiving your order, and we will rectify the situation by sending you the correct item or issuing a full refund.

5. How to Contact Us

If you have any questions, concerns, or need assistance with a return, refund, or exchange, please feel free to contact us via the following channels:

  • Email: info@vividluis.com
  • Phone: (540) 341-7712
  • Mailing Address: 6179 Beach Rd, Midland, Virginia

We aim to provide prompt and helpful support to all of our customers, so please don’t hesitate to reach out for assistance.

6. Policy Updates

We reserve the right to update, modify, or revise this Refund and Returns Policy at any time. Any changes made will be posted on this page, and the revised policy will take effect immediately upon posting. Customers are encouraged to review this page periodically for updates. If we make significant changes, we will notify our customers via email or on our website.

By making a purchase with VividLuis, you agree to the terms and conditions outlined in this Refund and Returns Policy. We are committed to delivering a smooth and transparent shopping experience, and we value your trust in our brand.

Thank you for choosing VividLuis. We are committed to providing you with the best fishing gear and customer service, and we hope your shopping experience with us is nothing short of excellent